Jessica Lamb’s Resume

Jessica Lamb Photo
Jessica Lamb’s Resume
Contact Info

Objectives

Aspiring Salesforce Developer with a strong foundation as a Salesforce Administrator, seeking to leverage expertise in CRM configuration, automation, and data management to transition into a development role. Committed to expanding technical skills in Apex, Lightning Web Components (LWC), and Salesforce APIs to build scalable solutions that enhance user experience and business processes.

Experience

Salesforce Administrator with nearly 10 years of experience in configuring, customizing, and managing Salesforce environments to support business growth. Proven expertise in user management, security controls, workflow automation, and data migration. Adept at collaborating with stakeholders to gather requirements, design scalable solutions, and enhance system functionality. Skilled in leveraging declarative tools like Flow, Process Builder, and Approval Processes to streamline business processes. Experienced in training end-users, creating documentation, and driving user adoption. Currently expanding technical knowledge in Apex, Lightning Web Components (LWC), and Salesforce APIs to transition into a Salesforce Developer role.

  • Purple, Inc. (Nov 2021 to Mar 2025)
    • Salesforce Administrator
    • Responsibilities
      • Salesforce Service, Sales and Consumer Goods Cloud
      • Software management, support, and maintenance of the Salesforce platform; including Sales, Service, Maps and Consumer Goods Clouds. This includes leading administration of additional vendor modules and internally creating applications
      • Partnered closely with internal and external developers, platform management, and business stakeholders to support releases.
      • Manage and maintain Salesforce CRM, ensuring data integrity and system functionality.
      • Create and customize Salesforce objects, fields, flows, and validation rules to support business processes.
      • Develop and manage reports, dashboards, and automation tools to enhance user productivity.
      • Provide end-user support, training, and troubleshooting for Salesforce-related issues.
      • Collaborate with cross-functional teams to gather requirements and implement solutions that align with business goals.
      • Ensure system security by managing user roles, profiles, and permissions.
  • Intellibed, Inc. (Nov 2021 to Mar 2025)
    • Senior Salesforce Administrator/IT
      • (Purple purchased Intellibed in Sept. 2022)
    • Responsibilities
      • Mentor Jr. Salesforce Administrator
      • Salesforce Service, Sales and Marketing Clouds
      • Ascent, FinancialForce, Spekit, Slack
      • IT including computer hardware and software management, Phone systems, Printers, Door and security system management
      • Assess, prioritize, and schedule development on system enhancements or defects
      • Support, maintenance, and stability of the Salesforce platform, including Sales, Service, and Marketing Clouds. (This includes leading administration of additional vendor modules and Communities.)
      • Partnered closely with internal and external developers, platform management, and business stakeholders to support releases.
      • Evaluated and guided standard Salesforce seasonal releases to ensure minimal business impact.
      • Acted as an expert technical resource to internal groups and stakeholders.
      • Provided feedback and recommendations to leadership on platform optimization, security, and stability.
  • CallTower, Inc. South Jordan, UT/Remote (April 2005 to November 2022)
    • Salesforce Administrator (July 2015 to November 2022)
    • April 2005 to November 2021
      • Responsibilities
        • Perform Salesforce administrator duties including user profile setup, data import, validation rules, workflow rules and process builder.
        • Assess, prioritize, and schedule development on system enhancements or defects.
        • Work with product owners and third-party vendors to define, develop, test, and deploy integrations.
        • Identify, research, and provide insight on business processes and make recommendations for improvement.
        • Build, test and deploy objects, fields (custom formula fields), process automations (approval processes, automated alerts) workflow rules, process builder, field dependencies, validation rules, Apex triggers, classes, test methods, visual force pages, SOQL, and SOSL.
        • Analysis of current business processes for improvements.
        • Train on enhancements, new processes and technology changes as relates to Salesforce.
        • Management and support of multiple Managed Packages including OwnBackup and GetFeedback.
        • Data migration using Salesforce data loader and import wizard.
        • Large projects have included merging data from two acquisitions into one org, transitioning from Classic to Lightning, creating our own survey objects and many other custom objects.
    • Technical Support Manager (Jan 2010 to Nov 2022)

      • As the Technical Support Manager my responsibilities included managing a team of 3 tiers consisting of about 20 technicians, resolving customer escalations, driving team member growth and development, and building processes in conjunction with other departments to increase productivity and overall internal communication.

    • Responsibilities
      • Lead weekly meetings and coaching sessions with team members to review quality and quantity of work, with a focus to grow each team member in their roles.
      • Advise and train staff on triaging the inbound support requests through email and other channels as appropriate.
      • Ensure we provided customers with speedy and accurate responses through QA’s, reviews, and training.
      • Resolve customer escalations and provide frequent reporting updates on team metrics to CEO.
      • Identify improvement areas and lead the team with a continual focus on process improvement.
      • Collaborate with members of Development, Project Management, and Engineering teams to ensure the proper escalation and resolution of bugs.
    • Training and Curricula Designer (April 2007 to Jan 2010)
    • Technical Support Technician (April 2005 to April 2007)

Education, Certifications and Awards

Skills

    • Salesforce Flow & Other Salesforce process automation tools
    • HTML, CSS and JavaScript
    • PHP, MySQL, WordPress CMS & UI/UX design principles
    • WordPress CMS & UI/UX design principles
    • Jira, Okta
    • Apex triggers, classes, test methods, visual force pages, SOQL, and SOSL.
    • Mergers and Acquisitions
© Jessica Lamb
(801)949-6697
South Jordan, UT  
[email protected]